FAQS
Company Profile
Q1: Are you a trading company or a manufacturer?
We are a manufacturer, as you can see from our workshop photos. View workshop photos
Q2: Do you have your own brand name?
Yes, Mach’s is our brand name.
Q3: What is your company's area?
40,000 square meters.
Q4: How many workers does your company have?
Over 100 workers.
Q5: Where is your market, or where have your products been exported?
Mach’s products have been exported to Europe, USA, Asia, and other regions.
Visiting & Logistics
Q6: How to get to your factory?
You can fly to Nantong Xindong Airport, and we will meet you there. If there’s no flight available, you can arrive at Shanghai (Hongqiao or Pudong) and we will pick you up.
Q7: What is your production time?
Normally 30 working days.
Q8: What is the delivery date?
It depends on your order quantity, and can be negotiated.
Products & Services
Q9: Could you send us some samples?
We can provide stock samples for free (new molds excluded). For new samples, there is a charge for sample and shipping cost, but the sample charge will be refunded when the order meets MOQ.
Q10: What is the minimum order quantity?
We can accept very small orders.
Q11: What’s the maximum loading of your products?
Max. loading depends on the grating size. We have load test data and can provide it if needed.
Q12: Can you do the design for us?
Yes, our professional design team can turn your ideas into reality.
Q13: If ODM & OEM available?
Yes
Payment & Terms
Q14: What are the available payment terms?
30% deposit and 70% balance before shipping.
Q15: What is the acceptable payment method?
T/T, L/C, etc.
Q16: What are your international commercial terms?
FOB, FCA, CIF, DDP, and more.
Quality & Warranty
Q17: What quality certificates have you got?
SGS, ABS, etc.
Q18: Do you have ABS certificates?
Yes, we have.
Q19: How long is the warranty period?
FRP products generally require no maintenance. To protect customers, we offer a three-year shelf life.